Use this to your advantage and fashion a unique style that will set your website apart from the rest — a style that will impress and delight your users.

Throughout history, great artists always found new ways to express themselves and create new techniques to set their work apart from the rest. Think about the styles of Leonardo da Vinci, Vincent van Gogh, Pablo Picasso, Salvador Dali and Jackson Pollock. Think about the different movements of art, from Impressionism and Expressionism to Surrealism and Minimalism. These styles couldn’t be more different from each other — and that’s the point. The artists’ names live on because their art isunique.

Do you want to simply follow the latest design trends and create a website that works well but looks just like many other websites out there? Following trends won’t set you apart from the rest; it won’t help your work make a strong impression. To make something memorable, you’ll need an element of creativity and novelty.

Unlike certain other forms of art, such as painting and sculpture, Web design is very limited in its expression because more often than not your website has to serve a very specific function and achieve certain goals. Successful designs are influenced and driven by those goals. There is, however, still room to develop your own unique style and aesthetic. Doing so will help you stand out from the competition and allow you to develop a strong identity.

Web design isn’t art

Having said all that, Web design isn’t art. Art is self-expression that is meant to be enjoyed and appreciated on its own. Design is communication; and, more specifically, Web design is an interface for content. Sure, there are websites out there that are purely art, but the large majority of them perform a certain function or deliver information. The website acts as the interface between the user and that function or information. This means it not only has to look nice, it actually has to do its job well, too. Indeed, in most cases, function should come before form.

I believe I can say that websites today are much better than they were 10 years ago. What do I mean by “better”? I mean to say that Web designers have learned from their mistakes over the years and have picked all the low-hanging fruit of usability. Websites today are more usable and more user-friendly because we have greater experience in and increased knowledge of how to build websites that work and interfaces that are easy to figure out.

Yet, I cannot say that art today is “better” than it was ten or a hundred or a thousand years ago. Impressionism isn’t “better” than Realism. Expressionism isn’t “better” than Minimalism. They’re just different.

Fresh inspiration

So how do you go about creating something different? Where do you find inspiration to create something unique? When Cordell Ratzlaff and his team were designing the new interface for the Mac OS X operating system, they found their ideas in the most unusual places.

When working on your new website or Web application interface, don’t simply look at what everybody else is doing. If you look inward to your own industry and similar websites, you will no doubt find a lot of likeness. This is because many of these websites borrow from each other, and when new websites launch, they borrow from them in turn. What we have is a monotonous experience in which you are only looking inward, blind to the world of possibilities outside.

Conclusion

If you want to craft an iconic website that stands out from the competition, you need to come up with a unique and novel aesthetic. You need to design a look and feel that’s different — something that doesn’t look like all of the other websites in your industry. Getting inspired by great work and beautiful things is a good thing, but you have to make sure you don’t fall into the trap of mimicking other designs too closely, or else your website could end up looking like a cheap copy.

Seek inspiration from outside your industry. Focus on the emotions you want to evoke and the character you want to give your website, rather than on what everybody else is doing. Design a layout unique to your website or application by focusing on its goals and objectives rather than on what other people have done.

While Web design isn’t art, and while there are limits to how much you can express yourself and how many visuals you can use, there is still plenty of room for a unique style. Just as Vincent van Gogh’s post-Impressionism style and Pablo Picasso’s unique art set them apart from the rest, breaking the mold will give your website a powerful and memorable identity that others will want to mimic.

Most of the clients I work with are large organizations: universities, large charities, public sector institutions and large companies. Over the last 7 years, I have noticed certain recurring misconceptions among these organizations. This post aims to dispel these illusions and encourage people to face the harsh reality.

The problem is that if you are reading this post, you are probably already aware of these things. But hopefully this article will be helpful to you as you convince others within your organization. In any case, here are our 10 harsh truths about websites of large organizations.

1. You Need A Separate Web Division

In many organizations, the website is managed by either the marketing or IT department. However, this inevitably leads to a turf war, with the website becoming the victim of internal politics.

In reality, pursuing a Web strategy is not particularly suited to either group. IT may be excellent at rolling out complex systems, but it is not suited to developing a friendly user experience or establishing an online brand.

Marketing, on the other hand, is little better. As Jeffrey Zeldman puts it in his article Let there be Web divisions:

The Web is a conversation. Marketing, by contrast, is a monologue… And then there’s all that messy business with semantic markup, CSS, unobtrusive scripting, card-sorting exercises, HTML run-throughs, involving users in accessibility, and the rest of the skills and experience that don’t fall under Marketing’s purview.

Instead, the website should be managed by a single unified team. Again, Zeldman sums it up when he writes:

Put them in a division that recognizes that your website is not a bastard of your brochures, nor a natural outgrowth of your group calendar. Let there be Web divisions.

2. Managing Your Website Is A Full-Time Job

Not only is the website often split between marketing and IT, it is also usually under-resourced. Instead of there being a dedicated Web team, those responsible for the website are often expected to run it alongside their “day job.” When a Web team is in place, it is often over-stretched. The vast majority of its time is spent on day-to-day maintenance rather than longer-term strategic thinking.

This situation is further aggravated by the fact that the people hired to “maintain” the website are junior members of the staff. They do not have the experience or authority to push the website forward. It is time for organizations to seriously invest in their websites by hiring full-time senior Web managers to move their Web strategies forward.

3. Periodic Redesign Is Not Enough

Because corporate websites are under-resourced, they are often neglected for long periods of time. They slowly become out of date with their content, design and technology.

Eventually, the website becomes such an embarrassment that management steps in and demands that it be sorted. This inevitably leads to a complete redesign at considerable expense. As I point out in the Website Owners Manual, this a flawed approach. It is a waste of money because when the old website is replaced, the investment put into it is lost, too. It is also tough on finances, with a large expenditure having to be made every few years.

A better way is continual investment in your website, allowing it to evolve over time. Not only is this less wasteful, it is also better for users, as pointed out by Cameron Moll in his post Good Designers Redesign, Great Designers Realign.

4. Your Website Cannot Appeal To Everyone

One of the first questions I ask a client is, “Who is your target audience?” I am regularly shocked at the length of the reply. Too often, it includes a long and detailed list of diverse people. Inevitably, my next question is, “Which of those many demographic groups are most important?” Depressingly, the answer is usually that they are all equally important.

The harsh truth is that if you build a website for everyone, it will appeal to no one. It is important to be extremely focused about your audience and cater your design and content to it. Does this mean you should ignore your other users? Not at all. Your website should be accessible by all and not offend or exclude anybody. However, the website does need to be primarily aimed at a clearly defined audience.

5. You Are Wasting Money On Social Networking

I find it encouraging that website managers increasingly recognize that a Web strategy is more than running a website. They are beginning to use tools such as Twitter, Facebook and YouTube to increase their reach and engage with new audiences. However, although they are using these tools, too often they do so ineffectively. Tweeting on a corporate account or posting sales demonstrations on YouTube misses the essence of social networking.

Social networking is about people engaging with people. Individuals do not want to build relationships with brands and corporations. They want to talk to other people. Too many organizations throw millions into Facebook apps and viral videos when they could spend that money on engaging with people in a transparent and open away.

Instead of creating a corporate Twitter account or indeed even a corporate blog, encourage your employees to start Tweeting and blogging themselves. Provide guidelines on acceptable behavior and what tools they need to start engaging directly with the community connected to your products and services. This demonstrates not only your commitment to the community but also the human side of your business.

6. Your Website Is Not All About You

Where some website managers want their website to appeal to everybody, others want it to appeal to themselves and their colleagues. A surprising number of organizations ignore their users entirelyand base their websites entirely on an organizational perspective. This typically manifests itself in inappropriate design that caters to the managing director’s personal preferences and contains content full of jargon.

A website should not pander to the preferences of staff but should rather meet the needs of its users. Too many designs are rejected because the boss “doesn’t like green.” Likewise, too much website copy contains acronyms and terms used only within the organization.

7. You’re Not Getting Value From Your Web Team

Whether they have an in-house Web team or use an external agency, many organizations fail to get the most from their Web designers. Web designers are much more than pixel pushers. They have a wealth of knowledge about the Web and how users interact with it. They also understand design techniques, including grid systems, white space, color theory and much more.

It is therefore wasteful to micro-manage by asking them to “make the logo bigger” or to “move that 3 pixels to the left.” By doing so, you are reducing their role to that of a software operator and wasting the wealth of experience they bring.

If you want to get the maximum return on your Web team, present it with problems, not solutions. For example, if you’re targeting your website at teenage girls, and the designer goes for corporate blue, suggest that your audience might not respond well to that color. Do not tell him or her to change it to pink. This way, the designer has the freedom to find a solution that may even be better than your choice. You allow your designer to solve the problem you have presented.

8. Design By Committee Brings Death

The ultimate symbol of a large organization’s approach to website management is the committee. A committee is often formed to tackle the website because internal politics demand that everybody has a say and all considerations be taken into account. To say that all committees are a bad idea is naive, and to suggest that a large corporate website could be developed without consultation is fanciful. However, when it comes to design, committees are often the kiss of death.
Design by committee leads to design on the fly.

Design is subjective. The way we respond to a design can be influenced by culture, gender, age, childhood experience and even physical conditions (such as color blindness). What one person considers great design could be hated by another. This is why it is so important that design decisions be informed by user testing rather than personal experience. Unfortunately, this approach is rarely taken when a committee is involved in design decisions.

Instead, designing by committee becomes about compromise. Because committee members have different opinions about the design, they look for ways to find common ground. One person hates the blue color scheme, while another loves it. This leads to designing on the fly, with the committee instructing the designer to “try a different blue” in the hopes of finding middle ground. Unfortunately, this leads only to bland design that neither appeals to nor excites anyone.

9. A CMS Is Not A Silver Bullet

Many of the clients I work with have amazingly unrealistic expectations of CMS (content management systems). Those without one think it will solve all of their content woes, while those who have one moan about it because it hasn’t!

It is certainly true that a CMS can bring a lot of benefits. These include:

• reducing the technical barriers of adding content,
• allowing more people to add and edit content,
• facilitating faster updates,
• and allowing greater control.

However, many CMS are less flexible than their owners would like. They fail to meet the changing demands of the websites they manage. Website managers also complain that their CMS is hard to use. However, in many cases, this is because those using it have not been adequately trained or are not using it regularly enough.

Finally, a CMS may allow content to be easily updated, but it does not ensure that content will be updated or even that the quality of content will be acceptable. Many CMS-based websites still have out-of-date content or poorly written copy. This is because internal processes have not been put in place to support the content contributors.

If you look to a CMS to solve your website maintenance issues, you will be disappointed.

10. You Have Too Much Content

Part of the problem with content maintenance on large corporate websites is that there is too much content in the first place. Most of these websites have “evolved” over years, with more and more content having been added. At no stage has anybody reviewed the content and asked what could be taken away.

Many website managers fill their website with copy that nobody will read. This happens because of:

• A fear of missing something: by putting everything online, they believe users will be able to find whatever they want. Unfortunately, with so much information available, it is hard to find anything.
• A fear users will not understand: whether from a lack of confidence in their website or in their audience, they feel the need to provide endless instruction to users. Unfortunately, users never read this copy.
• A desperate desire to convince: they are desperate to sell their product or communicate their message, and so they bloat the text with sales copy that actually conveys little valuable information.

Steve Krug, in his book Don’t Make Me Think, encourages website managers to “Get rid of half the words on each page, then get rid of half of what’s left.” This will reduce the noise level on each page and make the useful content more prominent.

Conclusions

Large organizations do a lot right in running their websites. However, they also face some unique challenges that can lead to painful mistakes. Resolving these problems means accepting that mistakes have been made, overcoming internal politics and changing the way you control your brand. Doing so will give you a significant competitive advantage and allow your Web strategy to become more effective over the long term.

Colors are critical to building the brand’s image, just as logos are important for the same reason. With many retail companies looking to boost revenue through increased online sales, converting traditional retail shoppers to online customers is a critical step. Many retailers are effectively creating websites that have a very similar look and feel to the actual retail stores themselves. The style and colors of the brand are often replicated as much as possible throughout the website, which creates a more unifying experience for online visitors who have also shopped at the physical retail locations in the past. By building one consistent brand image, the company is able to more effectively meet its customers in the marketplace, whether that is online of offline.

Impact of Color on Visitors

When visitors come to the website of a brand they know very well, they’ll often have certain things they expect to find. Of course, they’ll expect to see a company logo that they’re accustomed to seeing. They’ll expect a certain type of content according to the type of website it is. They’ll expect a design style that fits the corporate identity. And they’ll expect to see familiar colors. In many cases, they probably don’t even realize they have all of these expectations; but imagine a company that has branded itself with a particular color for years and years, and now you visit the company’s website and that color is not a major part of the design. You’ll probably be a little surprised, and the website is unlikely to have as familiar a feel as it would have with the traditional colors.

We’ve some of them. simple, clean, sometimes even minimalistic designs, which all stick closely to one single principle - Keep It Simple, Stupid!. You can also download the whole KISS-gallery in PDF (7,2 Mb) - the document includes high-resolution screenshots and the list of all showcased web-sites. Please do not copy the list, but refer to it with a link.

Recently we’ve suggested few start points one could start learning simplicity from. If you are looking for inspiration, you’d probably like to check

• White Space and Simplicity in An Overview
• 50 Beautiful Web Designs in 2006
• 45 Fresh Designs
• 30 Dark Designs

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